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SHIPPING & RETURNS


DOMESTIC SHIPPING POLICY


STANDARD SHIPPING
$10 Flat Rate
UPS Ground
processed within 24 business hours
2-DAY SHIPPING
$35 Flat Rate
UPS 2nd Day Air
orders placed before 12-noon CST will ship same business day

OVERNIGHT SHIPPING
$50 Flat Rate
UPS Overnight Air
orders placed before 12-noon CST will ship same business day


*Flat Rate includes everything except Hats
*Hat shipping rates are:  $20 Standard  /  $45 2-Day  /  $65 Overnight

Multiple item purchases may ship separately from both store locations, no additional shipping charges apply. Please double check the shipping address when checking out. If an incorrect address has been entered, customer is responsible for re-routing & re-shipping the order. 

For special shipping requests such as in-store pickup, Saturday delivery, etc., please call us, we're happy to do our best to accommodate. 


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INTERNATIONAL SHIPPING POLICY
 


INTERNATIONAL SHIPPING

$45 Flat Rate
USPS priority mail
return shipping is not covered by Sunroom  

*Flat Rate includes everything except Hats
*Hats can not be shipped internationally

Duties and taxes are not included in the total at checkout, they are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient 

Shipping costs will not be refunded if an International Shipment is refused by the receiver. 

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RETURNS

 

ONLINE RETURN POLICY  (domestic orders)

Complimentary return shipping labels must be requested within 5 days of your order's delivery date.
Returned items must be received by Sunroom within 7 days of your return label issue date.

Unworn, unwashed, full price items are eligible for a refund provided the item is returned in the same condition as it was received, and within the time frame outlined above.

ITEMS SENT BACK TO SUNROOM THAT DO NOT MEET THE ABOVE CRITERIA
WILL NOT BE REFUNDED OR RETURNED TO CUSTOMER.

TO BEGIN THE RETURN PROCESS, PLEASE CLICK HERE 
** be sure to include the '#' when entering your order number 

Discounted items and custom made-to-order items are final sale. Shipping fees are nonrefundable.

If you have any questions or would like to speak with someone about a return please call us in the store:
Austin 512.524.2197 / Malibu 310.317.0944

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ONLINE RETURN POLICY (international orders)
Items eligible for a refund must be received by Sunroom within 10 days your order's delivery date. Sunroom is unable to provide return shipping labels or refund any duties and taxes paid on international orders.  If you would like to dispute duties incurred, we suggest contacting your local tax agency to pursue a refund. 
Items received outside the return window will not be refunded and will not be sent back to the customer. Final sale items that are sent back will not be refunded and will not be returned to the customer.
If you have any questions or would like to speak with someone about a return please call us in the store: Austin 512.524.2197 / Malibu 310.317.0944
 
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IN STORE RETURN POLICY

New, unworn, unwashed merchandise may be exchanged or returned for store credit within 7 days of purchase. Original receipt must be present and item must be in the same condition as it was at time of purchase. Intimates, discounted items, and custom made-to-order items are final sale.

Please note that we are a small operation and are happy to discuss any questions or concerns. Give us a call in the shop: Austin 512.524.2197 / Malibu 310.317.0944 we'd love to chat! Or email: info@shopsunroom.com

 

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GIFTS

SENDING A GIFT?

If you're sending a gift and would like us to hand-write a note on your behalf, we'd be more than happy to do so! When checking out you will have the opportunity to write your message to include with your gift.  

All shipments (gift or non-gift) include packing slips that do not include item prices. 

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